Comments for Hocus Pocus

Comment on Flatstock Noob by Ria Gulizio

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Comment on “Web Principles” — Additional Resources by stock image

stock image — Tue, 31 Jan 2012 21:37:11 +0000

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Comment on In to vs. into by top modeling agencies in california

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Comment on How to Break Things Really Good — Extra Resources by Dan

Dan — Tue, 01 Nov 2011 14:57:34 +0000

Loved the presentation, one of my favs. Thank you for all the great information.

Comment on Air traffic visible in Google Maps by Jon

Jon — Fri, 15 Apr 2011 14:09:15 +0000

Keith: Omigosh — that is totally awesome. Thanks!

Comment on Air traffic visible in Google Maps by Keith

Keith — Thu, 31 Mar 2011 02:05:05 +0000

Wish granted (at least for Google Earth) sorry I didn’t see your post earlier.
http://flightwise.com/flighttracking/

Comment on Crisis communications session proposal by Jon

Jon — Thu, 31 Mar 2011 01:35:46 +0000

Katie, these are great examples and really helpful observations. Thanks!

Comment on Crisis communications session proposal by Katie

Katie — Thu, 31 Mar 2011 00:23:36 +0000

One additional thought…

As the community manager I am essential when it comes to reporting the first instance of the crisis since our students turn first to Facebook and Twitter to report on Fresno State… and also to ask me (by name) what is going on.

Comment on Crisis communications session proposal by Katie

Katie — Thu, 31 Mar 2011 00:17:23 +0000

At Fresno State we had two days in the last year that our Facebook and Twitter efforts REALLY proved its worth.

It was fall 2010 when our student portal crashed on the night prior to and the first day of class. Because our digital natives don’t print or write things down, most had no idea where and when their classes were meeting. We used Facebook and Twitter to both directly assist students as well as direct them to places to view hard copies of the class schedule. We not only saved face by reaching out to students, we also gained lots of fans that day as students reposted and retweeted us. I saved all the screensots if you’re interested.

The second “crisis” took place in February 2011 when a major traffic jam during the school day caused the campus to shut down. To travel 1 mile and park, it took about 2 hours.

In both cases, when the crisis struck we already had over 15,000 fans between the ages of 18-24 (student demographic). Having a large community was essential to spread the word. http://www.facebook.com/FresnoState

Good luck!

Comment on Eustace Tilley by brian

brian — Wed, 09 Feb 2011 03:03:48 +0000

thanks for the information and original picture. i appreciate it!